AI-Driven Customer Success Manager

Salesforce, Inc.; United States; On-site; USD 90,000 - 140,000; Full time

Job summary

Salesforce, Inc. is seeking a Customer Success Manager (CSM) who will ensure high-value customers achieve significant ROI with Signature Success Plan. You will act as a trusted advisor, aligning technical and business concerns with customer priorities and projects.

You will support State, Local Government and Education sectors, acting as a backbone of the customer team and driving adoption of cloud features across Sales and Service platforms.

Qualifications

• Experience guiding high-value customers to success with Salesforce platforms.
• Ability to manage multiple stakeholders and deliver on contractual commitments.
• Familiarity with AI-enabled customer success practices and metrics.

Responsibilities

• Serve as single point of accountability for Signature deliverables and renewal outcomes.
• Coordinate deliverables throughout the Signature lifecycle and align with customer priorities.
• Develop and maintain executive relationships with customer IT and business leaders.
• Drive adoption of Sales and Service Cloud features with frontline and ops teams.
• Monitor usage metrics, forecast accuracy, and CSAT to improve outcomes.
• Provide advisory guidance and best practices to optimize value realization.

Skills

Accountability

Stakeholder management

Strategic advisory

Cross-functional collaboration

AI literacy

Tools

Salesforce Core

Journey Builder

Commerce Promotions

Job description

Salesforce, Inc. is seeking a Customer Success Manager (CSM) who will ensure high-value customers achieve significant ROI with Signature Success Plan. You will act as a trusted advisor, aligning technical and business concerns with customer priorities and projects.

You will support State, Local Government and Education sectors, acting as a backbone of the customer team and driving adoption of cloud features across Sales and Service platforms.