Strategic AI-Powered Customer Success Manager

Salesforce, Inc.; Indianapolis (IN); Hybrid; USD 123,000 - 186,000; Full time

Benefits offered by this job

time off programs

medical

dental

vision

mental health support

paid parental leave

life and disability insurance

401(k)

employee stock purchasing program

Job summary

Salesforce, Inc. is seeking a Customer Success Manager (CSM) to ensure high-value Signature customers achieve measurable ROI on our platform.

The CSM acts as a trusted advisor, aligning business goals with technical capabilities and driving customer success across industries including Retail Consumer Goods. The role emphasizes executive relationship management, strategic advisory, and AI literacy to optimize adoption, health monitoring, and value delivery.

Qualifications

• 4+ years of industry expertise in Customer Success, SaaS platforms, and Marketing operations.
• Consulting: Strong ability to facilitate discussions, handle objections, and translate business goals into product experiences.
• Strong ability to facilitate discussions, handle objections, and translate business goals into product experiences.

Responsibilities

• Serve as the single point of customer accountability for Signature deliverables and renewal.
• Develop and maintain executive-level relationships with customer IT and business leadership.
• Drive adoption and ensure platform stability through quarterly reviews of feature usage.
• Act as a trusted advisor to align business value with Signature offerings and manage stakeholder expectations.
• Lead major incidents to protect peak revenue and risk management.

Skills

Customer Success

SaaS platforms

Marketing operations

Consulting

Excellent communication

Facilitation

Sales Cloud

Industry knowledge

Tools

Marketing Cloud

Salesforce

Job description

Salesforce, Inc. is seeking a Customer Success Manager (CSM) to ensure high-value Signature customers achieve measurable ROI on our platform.

The CSM acts as a trusted advisor, aligning business goals with technical capabilities and driving customer success across industries including Retail Consumer Goods. The role emphasizes executive relationship management, strategic advisory, and AI literacy to optimize adoption, health monitoring, and value delivery.