Strategic AI-Driven Customer Success Manager

Salesforce, Inc.; Indiana; On-site; USD 90,000 - 140,000; Full time

Job summary

Salesforce, Inc. is seeking a Customer Success Manager to drive value for Signature Success Plan customers, acting as a trusted advisor and primary point of accountability across business and technical stakeholders.

You will guide adoption, manage risks, and partner with teams to align customer priorities with product capabilities, including Journey Builder and omnichannel strategies, in a digital-first, AI-enabled environment.

Qualifications

• Experience enabling customer success in AI-enabled platforms.
• Ability to manage executive-level relationships and drive strategic outcomes.
• Familiarity with Marketing Cloud or similar CRM platforms is a plus.

Responsibilities

• Serve as the single point of customer accountability for Signature deliverables, experience, renewals and expansions.
• Coordinate all deliverables the customer is entitled to, overseeing the Signature lifecycle.
• Apply processes to address customer needs and ensure value through the Signature offer.
• Align with Business and Technical Stakeholders to meet Signature goals.
• Prioritize urgent work, organize tasks, and create plans with ownership.

Skills

Stakeholder management

Executive relationships

Strategic advisory

AI literacy

Prompt engineering basics

Tools

Journey Builder

Job description

Salesforce, Inc. is seeking a Customer Success Manager to drive value for Signature Success Plan customers, acting as a trusted advisor and primary point of accountability across business and technical stakeholders.

You will guide adoption, manage risks, and partner with teams to align customer priorities with product capabilities, including Journey Builder and omnichannel strategies, in a digital-first, AI-enabled environment.