AI-Driven CSM for Marketing Cloud

Salesforce, Inc.

Chicago (IL)

On-site

USD 171,000 - 273,000

Full time

2 days ago

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Benefits offered by this job

Office-flexible schedule

Job summary

Salesforce, Inc. is seeking a seasoned Customer Success Manager to ensure high-value customers realize significant ROI from Signature. You will act as a trusted advisor, align business and technical goals, and manage critical incidents to protect revenue.

The role emphasizes executive stakeholder engagement and strategic success planning. In this office-flexible, in-office role, you will partner with Sales, Engineering, and Product Management to drive adoption and renewal, deliver value through

Qualifications

10+ years of industry experience in Customer Success, SaaS platforms, and Marketing operations.
Strong ability to facilitate discussions, handle objections, and translate business goals into product experiences.
Experience building executive-level relationships with IT and business leadership.

Responsibilities

Serve as the single point of customer accountability for Signature deliverables, experience, renewal and expansion.
Coordinate all deliverables in the Signature lifecycle and align with customer priorities.
Develop strategic success plans and trusted advisory relationships.
Act as primary interface for major incidents to protect peak revenue.
Lead quarterly reviews and provide tailored release recommendations.