Strategic AI-Driven CSM for Marketing Cloud

Salesforce, Inc.; Atlanta (GA); Hybrid; USD 171,000 - 273,000; Full time

Benefits offered by this job

Office flexible

Accommodations

Job summary

Salesforce, Inc. is seeking an experienced Customer Success Manager (CSM) to ensure high-value customers on the Signature Success Plan achieve significant ROI with our platform.

You will act as a strategic partner, aligning business priorities with technical solutions and driving renewal and expansion. You will collaborate with Sales, Engineering, and Product Management to address customer needs, monitor adoption, and deliver value through quarterly reviews and health checks.

Qualifications

• 10+ years of industry expertise in Customer Success, SaaS platforms, and Marketing operations.
• Excellent communication skills to articulate technical issues to diverse audiences and translate business goals into product experiences.

Responsibilities

• Serve as the single point of customer accountability for delivery of all Signature deliverables, experience, renewal and expansion.
• Coordinate all deliverables the customer is entitled to across the Signature lifecycle.
• Act as trusted advisor by understanding customer business model and applying proven solutions.
• Develop and maintain relationships with key stakeholder levels, including executive IT and business leadership.
• Lead incidents for peak revenue protection and coordinate cross-functional teams.

Skills

Customer Success

SaaS platforms

Marketing operations

Executive relationships

Job description

Salesforce, Inc. is seeking an experienced Customer Success Manager (CSM) to ensure high-value customers on the Signature Success Plan achieve significant ROI with our platform.

You will act as a strategic partner, aligning business priorities with technical solutions and driving renewal and expansion. You will collaborate with Sales, Engineering, and Product Management to address customer needs, monitor adoption, and deliver value through quarterly reviews and health checks.