Hybrid CSM – Marketing Cloud & AI Strategy Lead

Salesforce, Inc.; United States; Hybrid; USD 123,000 - 186,000; Full time

Benefits offered by this job

Office-flexible

In-office 3 days/week

Job summary

Salesforce, Inc. is seeking a Customer Success Manager for Marketing Cloud to ensure value delivery for Signature customers.

You will manage the end-to-end customer experience, coordinating deliverables, and maintaining strong executive relationships across business and IT stakeholders. The role emphasizes strategic advisory, platform adoption, and risk management, with a focus on AI-enabled processes and cross-functional collaboration.

Qualifications

• 4+ years of experience in Customer Success, SaaS platforms, and Marketing operations.
• Strong ability to facilitate discussions, handle objections, and translate business goals into product experiences.
• Experience supporting customers or as a user of Marketing Cloud or similar tools.

Responsibilities

• Serve as the single point of customer accountability for delivery of Signature deliverables and renewal/expansion.
• Build and manage relationships with executive-level stakeholders in customer IT and business leadership.
• Lead quarterly reviews, monitor adoption, and ensure value delivery from the Signature offer.

Skills

Customer Success

SaaS platforms

Marketing operations

Consulting

Education

Marketing Cloud certifications

Salesforce Platform Administrator

Tools

Marketing Cloud

Job description

Salesforce, Inc. is seeking a Customer Success Manager for Marketing Cloud to ensure value delivery for Signature customers.

You will manage the end-to-end customer experience, coordinating deliverables, and maintaining strong executive relationships across business and IT stakeholders. The role emphasizes strategic advisory, platform adoption, and risk management, with a focus on AI-enabled processes and cross-functional collaboration.