AI-Driven Cloud CSM — Sales & Service (Hybrid)

Salesforce, Inc.; Chicago (IL); Hybrid; USD 150,000 - 227,000; Full time

Job summary

Salesforce, Inc. is seeking an experienced Customer Success professional to drive ROI-focused engagement across large, multi-org accounts. You will lead strategic programs, align internal and external stakeholders, and design engagement charters that deliver measurable business value.

The role emphasizes executive communication, relationship building, and governance of AI-enabled workflows to optimize customer outcomes within the Salesforce ecosystem.

Qualifications

• 5-6 years of relevant industry expertise in Customer Success, SaaS platform use, or related strategic consulting fields.
• Exceptional communication and presentation skills with ability to influence at all levels, including executives.

Responsibilities

• Determine engagement strategies based on ROI to deliver tangible customer value.
• Own complex, multi-org customer relationships and align priorities into success plans.
• Lead resource mobilization and act as the central point for customer needs.

Skills

Customer success

SaaS

Executive communications

Stakeholder management

ROI analysis

Relationship building

Tools

Sales Cloud

Service Cloud

Einstein AI

Job description

Salesforce, Inc. is seeking an experienced Customer Success professional to drive ROI-focused engagement across large, multi-org accounts. You will lead strategic programs, align internal and external stakeholders, and design engagement charters that deliver measurable business value.

The role emphasizes executive communication, relationship building, and governance of AI-enabled workflows to optimize customer outcomes within the Salesforce ecosystem.