AI-Centric Customer Success Manager

salesforce.com, inc.

Indianapolis (IN)

On-site

USD 123,000 - 227,000

Full time

2 days ago

Be an early applicant

Application generator

Turn this role into an interview — a resume and cover letter built around what this employer wants.

Get past ATS filters

Job summary

Salesforce is seeking an experienced Customer Success professional to lead adoption, governance, and value realization for AI-enabled enterprise solutions. You will partner with clients to drive consumption, monitor telemetry, and translate technical capabilities into measurable business outcomes.

Responsibilities include governance participation, data-driven optimization, cross-team coordination, and proactive roadmap stewardship to ensure high-impact ROI and client satisfaction in complex

Qualifications

6+ years of work experience with focus on adoption and change management for enterprise SaaS
Governance experience in large-scale digital transformation projects
Ability to interpret platform telemetry, usage data and dashboards
Experience managing consumption-based accounts and driving utilization
Strong communication of AI outcomes to senior stakeholders
Solid understanding of AI/LLM concepts and business impact

Responsibilities

Support the Customer Center of Excellence by partnering with customers to build and nurture internal CoE
Monitor agent performance telemetry and usage to identify friction points and optimize workflows
Coordinate with Salesforce teams and partners to ensure a unified customer experience
Manage roadmap and utilization of contracted licenses and consumption credits
Define and report on quantified business impact and ROI for AI solutions
Identify opportunities to deploy additional AI agents to solve business friction points
Remove adoption barriers related to data quality, user resistance, or process misalignment
Bridge customer realities with product and engineering to guide roadmap

Skills

6+ years

Customer Success

Governance

Analytics

Consumption model

Strategic comms

AI fluency

Job description

Responsibilities include governance participation, data-driven optimization, cross-team coordination, and proactive roadmap stewardship to ensure high-impact ROI and client satisfaction in complex

Get your free, confidential resume review.

or drag and drop your file here.