AI-Driven Customer Success Manager

salesforce.com, inc.; Austin (TX); On-site; USD 123,000 - 227,000; Full time

Benefits offered by this job

Medical

Dental

Vision

401(k)

Job summary

Salesforce is seeking a Customer Success professional to drive the Agentforce program, focusing on adoption, governance, and ROI for enterprise AI solutions. You will collaborate with stakeholders across CoE, Success, and Services to optimize AI deployments and value realization.

In this role, you will lead governance, monitor telemetry, and guide customers through scale and optimization, ensuring alignment with business outcomes and stakeholder expectations.

Qualifications

• 6+ years of experience, with 3+ years in Customer Success or related fields.
• Governance participation in large digital transformation projects.
• Ability to interpret telemetry and dashboards to derive actionable insights.
• Experience managing consumption-based accounts.
• Ability to present AI outcomes to senior business stakeholders.
• Solid understanding of AI/LLM concepts.

Responsibilities

• Support the Customer Center of Excellence (CoE) and train "Agent Champions".
• Monitor agent performance telemetry and identify friction points.
• Coordinate with Salesforce Account Executives, Professional Services, and Partners for a unified experience.
• Lead roadmap for contracted licenses and consumption credits.
• Define, track, and report on quantifiable business impact.
• Identify opportunities to deploy additional AI agents to solve friction points.
• Help neutralize adoption barriers across data quality, user experience, and process alignment.
• Bridge customer realities with Salesforce product and engineering teams.

Skills

6+ years experience

Governance experience

Analytical fluency

Consumption model experience

Strategic communication

AI fluency

Tools

Data Cloud

Agentforce

Slack

Job description

Salesforce is seeking a Customer Success professional to drive the Agentforce program, focusing on adoption, governance, and ROI for enterprise AI solutions. You will collaborate with stakeholders across CoE, Success, and Services to optimize AI deployments and value realization.

In this role, you will lead governance, monitor telemetry, and guide customers through scale and optimization, ensuring alignment with business outcomes and stakeholder expectations.