AI-Driven Carrier Success Manager | Growth & Adoption

Ascent360

United States

Remote

USD 80,000 - 100,000

Full time

8 days ago

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Benefits offered by this job

Health insurance

401(k)

Paid time off

Flexible work environment

Job summary

Ascent360 is seeking a Customer Success Manager to own the relationship with carrier and MGA customers after signing. This growth role focuses on expanding revenue from existing customers by connecting more fleets and adopting new products.

You will oversee onboarding, renewals, and cross-team collaboration to ensure data flows and value realization. You will report to the Director of Customer Success and partner with onboarding, Product, Engineering, and commercial teams, plus internal AI

Qualifications

3+ years in a customer-facing role such as customer success, account management, sales or related fields.
Strong presentation and relationship-building skills with internal and external stakeholders.
Comfort using AI tools to draft plans, summarize data and accelerate workflows.
Ability to explain data issues clearly to non-technical customers.

Responsibilities

Own a book of carrier and MGA accounts with regular meetings and renewal readiness.
Present QBRs, product walkthroughs and trainings to underwriting, loss control and claims teams.
Grow connected fleets and drive adoption of new products across accounts.
Lead pilots from kickoff to conversion and justify contract wins.
Move customers toward self-serve and maximize growth conversations.
Track commitments and flag risks before they occur; route issues to the right teams.
Be the point of contact for data issues and keep customers informed.
Feed structured feedback to Product with revenue impact details.