AI-Driven Customer Success Manager

Scenario; United States; On-site; USD 70,000 - 110,000; Full time

Job summary

Scenario in the United States seeks a Customer Success Manager to own onboarding, drive adoption, and manage renewals for a portfolio of enterprise accounts. You will design success plans, track usage, and build automation to streamline workflows with creative AI tools.

Ideal candidates have 2+ years in customer success, a track record of expansion, and fluent English. European-language skills are a plus, with a preference for calm, data-driven professionals handling multiple accounts.

Qualifications

• 2+ years in customer success or account management at a creative or technical B2B software company.
• Track record of expansion via upsells with measurable results.
• AI-native daily use of creative AI tools and ability to build small automations.
• Fluent English; Europe-based; calm under pressure with multiple accounts.
• Second language such as Spanish, Portuguese, French or German is a plus.

Responsibilities

• Own onboarding and time-to-value for the accounts in your portfolio.
• Drive adoption week after week through reviews, workflow design sessions and model training.
• Run renewals and expansions with health signals to avoid surprises.
• Be the voice of the customer; funnel feedback and churn signals to product/engineering.
• Help build the customer success playbook with templates, health scoring, and dashboards.

Skills

Customer success

Account management

Enterprise accounts

Upselling

AI native

Workflow automation

Tools

CRM

Runway

Midjourney

Job description

Scenario in the United States seeks a Customer Success Manager to own onboarding, drive adoption, and manage renewals for a portfolio of enterprise accounts. You will design success plans, track usage, and build automation to streamline workflows with creative AI tools.

Ideal candidates have 2+ years in customer success, a track record of expansion, and fluent English. European-language skills are a plus, with a preference for calm, data-driven professionals handling multiple accounts.