AI-Driven Customer Success Manager

Capital Factory; Austin (TX); On-site; USD 90,000 - 120,000; Full time

Benefits offered by this job

Equity

Flexible PTO

Health benefits

AI tools access

Career growth

Job summary

Circuit is seeking a Customer Success Manager to manage a defined book of customers from onboarding through adoption, renewal, and expansion. You will shape team playbooks, health scoring, and processes as part of an emerging CS function, working with Sales, Product, and leadership to ensure customers become advocates.

You will own the renewal process, spot expansion signals, and build the business case for growth while synthesizing feedback for Product and leadership, contributing to scalable

Qualifications

• 2–5 years in Customer Success, Account Management, Technical Account Management, or a similar post-sale role in B2B SaaS.
• Track record of retaining and growing a book of accounts, including renewal and expansion ownership.
• Comfort owning a book of business independently, with strong follow-through and organization.
• Familiarity with CRMs and CS tooling (Attio or similar is a plus).
• Bonus: experience with technical, workflow-driven, or AI-powered products, or with manufacturing, industrial, or field service customers.

Responsibilities

• Own onboarding and activation for your accounts, driving time-to-value by understanding customers' priorities and building success plans tied to measurable outcomes, then track adoption and health.
• Become an expert on the Circuit platform and articulate the value to teams across use-cases.
• Explain how AI-driven workflows work, how accuracy is validated, and where human judgment comes in to ensure confident adoption.
• Coach customer teams on best practices to drive usage growth.
• Be the day-to-day relationship owner for your accounts: the go-to for product questions, configuration support, and admin issues.

Skills

Customer Success

Account Management

Technical Account Management

CRM Tools

Attio

AI/Workflow Products

Tools

Attio

Job description

Circuit is seeking a Customer Success Manager to manage a defined book of customers from onboarding through adoption, renewal, and expansion. You will shape team playbooks, health scoring, and processes as part of an emerging CS function, working with Sales, Product, and leadership to ensure customers become advocates.

You will own the renewal process, spot expansion signals, and build the business case for growth while synthesizing feedback for Product and leadership, contributing to scalable