Strategic Customer Success Manager, AI-Driven Growth

ATR; San Francisco (CA); On-site; USD 110,000 - 170,000; Full time

Job summary

ATR in San Francisco seeks a Customer Success Manager (senior or junior) to be a strategic partner, helping customers maximize value from an AI-native CRM and revenue platform.

You’ll own relationships across a portfolio, drive adoption, retention, expansion, and renewals, and help build the CS function, including playbooks. This in-office role requires daily presence in the SF office and collaboration across Product, Onboarding, Support, Sales, and Marketing.

Qualifications

• 3–7 years in Customer Success or related role in B2B SaaS.
• Experience with CRM, RevOps, or GTM software preferred.
• Proven track record in adoption, retention, and expansion.
• Strong written, verbal, and presentation skills.
• Data-driven with usage analytics and health scoring.
• Familiarity with AI-powered productivity tools.
• Startup or high-growth experience is a plus.

Responsibilities

• Own post-sales relationships for a portfolio of customers.
• Drive adoption, engagement, retention, and expansion.
• Define success plans with clear goals and metrics.
• Monitor health signals to identify and mitigate churn risk.
• Collaborate with Product, Onboarding, Support, Sales, and Marketing.
• Help build and refine the CS function and playbooks.

Skills

Customer Success

Account Management

Consultative

Strong Communicator

Analytical

Highly Organized

Startup Experience

Education

Bachelor's degree

Equivalent experience

Tools

CRM

RevOps

GTM Software

Job description

ATR in San Francisco seeks a Customer Success Manager (senior or junior) to be a strategic partner, helping customers maximize value from an AI-native CRM and revenue platform.

You’ll own relationships across a portfolio, drive adoption, retention, expansion, and renewals, and help build the CS function, including playbooks. This in-office role requires daily presence in the SF office and collaboration across Product, Onboarding, Support, Sales, and Marketing.