Senior AI-Driven Customer Success Manager

cloudzero; Irvine (CA); On-site; USD 120,000 - 180,000; Full time

Job summary

CloudZero, an AI ROI company, is seeking a Senior Customer Success Manager in the United States to own the customer journey from onboarding through renewal and expansion. You will partner with a TAM and executives to drive adoption, retention, and measurable ROI across a SaaS platform.

You will manage a portfolio of 30–50 accounts, leveraging AI to automate repetitive tasks and deliver value through strategic business reviews and expansion opportunities.

Qualifications

• 5+ years in customer-facing roles within a SaaS company.
• Proven success managing renewals, driving adoption, and leading expansion conversations.
• Experience working against a quota or revenue-related KPIs.
• Demonstrated personal adoption of AI in daily work.
• Comfort with consumption or usage-based pricing conversations.
• Knowledge of Salesforce for managing opportunities, renewals, and expansions.
• Excellent written and verbal communication skills with technical and business audiences.

Responsibilities

• Own the customer journey from onboarding through renewal and expansion.
• Build relationships and serve as a strategic partner to customer stakeholders, including C-suite.
• Partner with your TAM on customer success plans and executive business reviews.
• Identify and mitigate risk, manage renewals, and forecast customer health in Salesforce.
• Own expansion opportunities and upsell motions within accounts, including contract negotiations.
• Use AI to automate repeatable parts of your week and share what you build with the team.
• Manage escalations by keeping customers informed and connected to the right people.
• Understand customers' business problems and advocate internally for solutions.

Skills

Customer-facing roles

SaaS experience

Quota ownership

Renewals & expansions

AI workflow adoption

Salesforce / CRM

Executive communication

Tools

Salesforce

Job description

CloudZero, an AI ROI company, is seeking a Senior Customer Success Manager in the United States to own the customer journey from onboarding through renewal and expansion. You will partner with a TAM and executives to drive adoption, retention, and measurable ROI across a SaaS platform.

You will manage a portfolio of 30–50 accounts, leveraging AI to automate repetitive tasks and deliver value through strategic business reviews and expansion opportunities.