Senior Customer Success Leader, AI-Driven Growth

Salesforce; Austin (TX); On-site; USD 123,000 - 227,000; Full time

Job summary

Salesforce is seeking a Customer Success Senior Manager to drive deep adoption of AI-enabled agent solutions across enterprise customers. You will lead a cross‑functional effort with Account Executives, Professional Services, and partners to ensure measurable business value from contracted licenses and use cases.

In this role you’ll govern adoption, monitor telemetry, identify new opportunities, articulate ROI to senior stakeholders, and remove barriers to scale across industries such as

Qualifications

• 6+ years of work experience, with 3+ years in Customer Success, Professional Services, or Management Consulting, focused on adoption for enterprise SaaS.
• Governance experience with large-scale digital transformation projects.
• Analytical fluency interpreting platform telemetry, usage data and performance dashboards to derive insights for customers.
• Experience managing consumption-based accounts and driving utilization through value-based activity.
• Strong ability to present AI outcomes to senior stakeholders, translating technical capabilities into business value.
• Solid understanding of AI/LLM concepts and translating capabilities into business outcomes.

Responsibilities

• Support the Customer Center of Excellence (CoE) and train 'Agent Champions' to empower customers to iterate, govern, and scale their AI footprint.
• Monitor agent telemetry, success rates and friction points to identify optimization opportunities.
• Coordinate with Salesforce Account Executives, Professional Services, and Third-Party Partners to ensure a unified customer experience.
• Proactively manage the roadmap for contracted licenses and consumption credits to maximize ROI.
• Define, track, and report on measurable business impact using platform data.
• Identify opportunities for new AI use cases and build the business case for expansion.
• Remove adoption barriers related to data quality, user resistance, or misaligned processes.
• Bridge the gap between customer realities and Salesforce product/engineering roadmaps.

Skills

Governance frameworks

Analytics & telemetry

Consumption-based accounts

Strategic communication

AI/LLM fluency

Cross-functional collaboration

Tools

Data Cloud

Agentforce

Slack workflows

Job description

Salesforce is seeking a Customer Success Senior Manager to drive deep adoption of AI-enabled agent solutions across enterprise customers. You will lead a cross‑functional effort with Account Executives, Professional Services, and partners to ensure measurable business value from contracted licenses and use cases.

In this role you’ll govern adoption, monitor telemetry, identify new opportunities, articulate ROI to senior stakeholders, and remove barriers to scale across industries such as