AI CRM Success Manager: Drive Adoption & Retention

Attio; San Francisco (CA); On-site; USD 90,000 - 120,000; Full time

Job summary

A leading AI-native CRM company is seeking a Customer Success Manager in San Francisco. This role involves designing and managing customer retention and health programs, ensuring smooth onboarding, and driving long-term success. Candidates should have at least 5 years of professional experience, with a passion for technology and strong relationship skills. This position is perfect for someone from an early or growth-stage startup looking to make a significant impact in a fast-paced environment.

Qualifications

• 5+ years of relevant experience, with 3+ in Customer Success or Account Management.
• Experience coaching customers on complex software products.
• Background in early or growth-stage startups.

Responsibilities

• Lead success plans for top accounts as relationship owner.
• Develop strategies for customer health monitoring and retention.
• Collaborate with teams to create content for scaled programs.

Skills

Customer relationship building

Data analysis

Program design

Technical fluency

Job description

A leading AI-native CRM company is seeking a Customer Success Manager in San Francisco. This role involves designing and managing customer retention and health programs, ensuring smooth onboarding, and driving long-term success. Candidates should have at least 5 years of professional experience, with a passion for technology and strong relationship skills. This position is perfect for someone from an early or growth-stage startup looking to make a significant impact in a fast-paced environment.