Customer Success Manager: Healthcare AI Growth & Equity

80Twenty; San Francisco (CA); On-site; USD 120,000 - 140,000; Full time

Benefits offered by this job

Competitive salary up to $140k

Health benefits

Equity options

Job summary

A fast-growing healthcare tech startup in San Francisco is seeking a Customer Success Manager to build strong relationships and drive growth among customers. This role offers immense potential for career growth and requires a strong understanding of healthcare technology, effective communication skills, and the ability to train customers. You will make a tangible difference in the lives of clinicians and patients while working in a dynamic environment backed by top-tier investors.

Qualifications

• 2–7 years of experience as a Customer Success Manager.
• Strong understanding of EHRs, AI scribes, RCM platforms, telehealth, or healthcare AI.
• Excellent presentation, communication, and organizational skills.

Responsibilities

• Build and nurture relationships with home health customers.
• Monitor customer health to drive renewals and identify upselling opportunities.
• Lead onboarding for new customers and provide tailored training.
• Act as primary contact for customer issues and ensure quick resolution.
• Provide actionable customer feedback to internal teams.

Skills

Customer relationship management

Healthcare technology understanding

Onboarding and training

Issue resolution

Communication skills

Job description

A fast-growing healthcare tech startup in San Francisco is seeking a Customer Success Manager to build strong relationships and drive growth among customers. This role offers immense potential for career growth and requires a strong understanding of healthcare technology, effective communication skills, and the ability to train customers. You will make a tangible difference in the lives of clinicians and patients while working in a dynamic environment backed by top-tier investors.