Enterprise CSM Leader: AI Adoption & Growth

Resume Skip; Chicago (IL); Hybrid; USD 238,000 - 280,000; Full time

Benefits offered by this job

Mental health, wellness & fitness

Career coaching & support

Inclusive family building benefits

Long‑term savings or retirement plans

In‑office culinary options

Job summary

Asana seeks a Manager, Customer Success (L7) to lead the Enterprise Accounts team and own health, growth, and strategic value delivery for our top customers. You will coach a team of Enterprise CSMs, build scalable programs to boost adoption and AI consumption, and partner across Sales, Product, and Enablement to drive AI‑driven transformation across the portfolio.

You will oversee executive relationships, champion performance metrics, and guide cross‑functional initiatives in a hybrid office

Qualifications

• 7+ years in Customer Success or Account Management at an Enterprise SaaS level.
• 2–3 years in direct people leadership or team management.
• Proven track record with high‑value enterprise accounts.
• Experience in AI/ML space strongly preferred.
• Ability to design scalable programs, playbooks and processes.
• Comfort with executive‑level relationships and C‑suite engagements.
• Strong analytical mindset with SaaS metrics ownership (GRR, NRR, adoption).

Responsibilities

• Lead and coach a team of Enterprise CSMs with regular 1:1s and performance reviews.
• Build scalable programs to drive adoption, AI consumption, and retention.
• Manage health and growth of top enterprise customer relationships.
• Identify churn risk and surface expansion opportunities.
• Collaborate with Sales, Product and Enablement on strategy and roadmaps.

Skills

People leadership

Executive relationship advisory

Program scalability

Cross-functional collaboration

AI adoption focus

SaaS enterprise experience

Performance coaching

Education

Enterprise SaaS leadership experience

Job description

Asana seeks a Manager, Customer Success (L7) to lead the Enterprise Accounts team and own health, growth, and strategic value delivery for our top customers. You will coach a team of Enterprise CSMs, build scalable programs to boost adoption and AI consumption, and partner across Sales, Product, and Enablement to drive AI‑driven transformation across the portfolio.

You will oversee executive relationships, champion performance metrics, and guide cross‑functional initiatives in a hybrid office