AI Accounting Activation Lead

Ramp Corp.; New York (NY); On-site; USD 120,000 - 170,000; Full time

Benefits offered by this job

Flexible PTO

Centralized home-office equipment

Health and wellness stipend

Budget for intra-office travel

Weekly coffee stipend

Relocation support to NYC or SF

Job summary

Ramp is hiring a Customer Activation Manager for Stack, its AI accounting platform. You will translate customer accounting processes into actionable implementation plans, guide controllers and accountants from discovery to adoption, and work with Sales, CS, Product, and Ramp teams to drive successful deployments.

You will own the customer-facing path from discovery through adoption, bringing accounting judgment and experience in software or process change to life with customers.

Qualifications

• Roughly 4+ years of relevant experience in customer success, software implementation, accounting systems implementation, finance transformation, consulting, or a related customer-facing role.
• Hands-on accounting fluency: explain source data, close or reconciliation steps, exceptions, controls, and sign-off with concrete examples.
• Experience translating an accounting or finance workflow into a software implementation or process change.
• Ownership of customer adoption beyond setup, including stakeholder alignment, training, troubleshooting, and follow-through.
• Clear communication with finance leaders and hands-on accountants, especially for automation validation or scope changes.
• Comfort creating a plan and reusable process when the product and implementation motion are evolving.

Responsibilities

• Learn how each customer handles close, reconciliations, journal entries, exceptions, and review today; identify where Stack and agentic workflows can deliver value.
• Translate the current process into an implementation plan with inputs, owners, dependencies, validation steps, and human review.
• Guide Controllers, accountants, and stakeholders from discovery through first use, training, and repeat adoption; adjust the plan as needed.
• Coordinate with Sales, Customer Success, Product, and Ramp teams on deployments and improvements.
• Act as an advocate and expert on AI-assisted accounting work.
• Turn early customer learnings into reusable discovery questions, launch steps, and adoption practices for future implementations.

Skills

Customer success

Software implementation

Accounting systems

Finance transformation

Consulting

Stakeholder management

Job description

Ramp is hiring a Customer Activation Manager for Stack, its AI accounting platform. You will translate customer accounting processes into actionable implementation plans, guide controllers and accountants from discovery to adoption, and work with Sales, CS, Product, and Ramp teams to drive successful deployments.

You will own the customer-facing path from discovery through adoption, bringing accounting judgment and experience in software or process change to life with customers.