Customer Activation & Adoption Lead

Ramp Corp.; New York; Hybrid; USD 110,000 - 165,000; Full time

Benefits offered by this job

Flexible PTO

Equipment stipend

Wellness stipend

Relocation coverage

Coffee stipend

Job summary

Ramp Corp. is hiring a Customer Activation Manager for Stack, its AI accounting platform for accounting firms and in-house finance teams.

You will own the customer-facing path from discovery through adoption, translating processes into practical implementation plans and building trust in agentic bookkeeping through results, impact, and deployment. You will partner with Sales, Customer Success, Product, and other Ramp teams to guide Controllers, accountants, and stakeholders from discovery

Qualifications

• 4+ years in customer success or software implementation
• Accounting fluency with close/reconciliation steps
• Experience translating accounting workflows into software implementations
• Ownership of customer adoption including training and troubleshooting
• Strong communication with finance leaders and accountants
• Ability to plan and document processes amid evolving product

Responsibilities

• Learn how each customer handles close, reconciliations, journal entries, exceptions, and review today; identify where Stack and agentic workflows can deliver useful value.
• Translate the current process into an implementation plan with clear inputs, owners, dependencies, validation steps, and human review.
• Guide Controllers, accountants, and other stakeholders from discovery through first use, training, and repeat adoption; adjust the plan when confidence or usage stalls.
• Coordinate with Sales, Customer Success, Product, and other Ramp teams on deployments as well as process, systems, and product improvements
• Act as an advocate and expert on AI-assisted accounting work
• Turn early customer learnings into reusable discovery questions, launch steps, and adoption practices for the next implementation.

Skills

Customer success

Software implementation

Accounting systems

Finance transformation

Consulting

Education

CPA

Job description

Ramp Corp. is hiring a Customer Activation Manager for Stack, its AI accounting platform for accounting firms and in-house finance teams.

You will own the customer-facing path from discovery through adoption, translating processes into practical implementation plans and building trust in agentic bookkeeping through results, impact, and deployment. You will partner with Sales, Customer Success, Product, and other Ramp teams to guide Controllers, accountants, and stakeholders from discovery