AI-Driven Activation Manager for Finance & Accounting

Wwshemi; New York (NY); On-site; USD 120,000 - 160,000; Full time

Benefits offered by this job

Flexible PTO

Home-office equipment

Health and wellness stipend

Travel budget

Weekly coffee stipend

Job summary

Ramp is hiring a Customer Activation Manager for Stack, Ramp's AI accounting platform, to guide customers from discovery through adoption. You’ll translate accounting processes into implementation plans, partner with specialists on setup, and help shape playbooks as the product grows.

The role requires accounting judgment, experience delivering software or process changes with customers, and the ability to drive adoption with measurable results across finance teams.

Qualifications

• Roughly 4+ years of relevant experience in customer success, software implementation, accounting systems implementation, finance transformation, consulting, or a related customer-facing role; level is flexible based on experience.
• Hands-on accounting fluency: you can explain source data, close or reconciliation steps, exceptions, controls, and sign-off with concrete examples.
• Experience translating an accounting or finance workflow into a software implementation or process change, with evidence of what improved.
• Ownership of customer or client adoption beyond setup, including stakeholder alignment, training, troubleshooting, and follow-through.

Responsibilities

• Learn how each customer handles close, reconciliations, journal entries, exceptions, and review today; identify where Stack and agentic workflows can deliver useful value.
• Translate the current process into an implementation plan with clear inputs, owners, dependencies, validation steps, and human review.
• Guide Controllers, accountants, and other stakeholders from discovery through first use, training, and repeat adoption; adjust the plan when confidence or usage stalls.
• Coordinate with Sales, Customer Success, Product, and other Ramp teams on deployments as well as process, systems, and product improvements
• Act as an advocate and expert on AI-assisted accounting work
• Turn early customer learnings into reusable discovery questions, launch steps, and adoption practices for the next implementation.

Skills

Customer success

Software implementation

Accounting systems

Finance transformation

Consulting

Stakeholder management

Communication

Education

CPA or accounting credentials

Bachelor's degree

Tools

ERP systems

Accounting software implementations

Job description

Ramp is hiring a Customer Activation Manager for Stack, Ramp's AI accounting platform, to guide customers from discovery through adoption. You’ll translate accounting processes into implementation plans, partner with specialists on setup, and help shape playbooks as the product grows.

The role requires accounting judgment, experience delivering software or process changes with customers, and the ability to drive adoption with measurable results across finance teams.