Customer Activation Lead - AI Accounting Platform

Ramp; New York (NY); Presencial; USD 120.000 - 160.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Flexible PTO

Centralized home-office equipment

Health and wellness stipend

Budget for intra-office travel

Weekly coffee stipend

Descripción de la vacante

Ramp is hiring a Customer Activation Manager for Stack, Ramp's AI accounting platform designed for accounting firms and in-house finance teams. You will translate customer processes into practical implementation plans and guide customers from discovery through first use and ongoing adoption.

You will collaborate with Sales, Customer Success, Product, and Ramp teams to deploy solutions, refine processes, and drive improvements, using accounting judgment and automation to deliver measurable

Formación

• Roughly 4+ years of relevant experience in customer success, software implementation, or accounting-system projects.
• Hands-on accounting fluency with source data, close or reconciliation steps, exceptions, controls, and sign-off examples.
• Experience translating an accounting or finance workflow into a software implementation or process change.
• Ownership of customer adoption beyond setup, including stakeholder alignment, training, troubleshooting, and follow-through.
• Clear communication with finance leaders and hands-on accountants, especially when automation needs validation.

Responsabilidades

• Learn how each customer handles close, reconciliations, journal entries, exceptions, and review today.
• Translate the current process into an implementation plan with inputs, owners, dependencies, validation steps, and human review.
• Guide Controllers, accountants, and other stakeholders from discovery through first use, training, and repeat adoption; adjust the plan when confidence or usage stalls.
• Coordinate with Sales, Customer Success, Product, and other Ramp teams on deployments as well as process, systems, and product improvements
• Act as an advocate and expert on AI-assisted accounting work
• Turn early customer learnings into reusable discovery questions, launch steps, and adoption practices for the next implementation.

Conocimientos

Customer success

Software implementation

Accounting systems

Finance transformation

Consulting

Stakeholder management

Descripción del empleo

Ramp is hiring a Customer Activation Manager for Stack, Ramp's AI accounting platform designed for accounting firms and in-house finance teams. You will translate customer processes into practical implementation plans and guide customers from discovery through first use and ongoing adoption.

You will collaborate with Sales, Customer Success, Product, and Ramp teams to deploy solutions, refine processes, and drive improvements, using accounting judgment and automation to deliver measurable