AR Onboarding & Activation Manager

Wwshemi; New York (NY); On-site; USD 110,000 - 140,000; Full time

Benefits offered by this job

Flexible PTO

Centralized home-office equipment

Health and wellness stipend

Budget for intra-office travel

Weekly coffee stipend

Job summary

Ramp is hiring a Customer Activation Manager for Ramp Accounts Receivable, which brings the work behind getting paid into one connected workflow. You will own the customer-facing implementation and adoption plan, partner with the broader account team and specialists as needed, and help build a clear playbook for future launches.

This role is a strong fit for a customer success or implementation professional who understands finance workflows and enjoys creating structure as a product grows.

Qualifications

• 3+ years of relevant experience in customer success, onboarding, implementations, or a related customer-facing role.
• A track record of personally leading post-sale implementation or workflow adoption from discovery through first use and continued use.
• Ability to map a finance workflow, find manual handoffs or blockers, and turn findings into a practical customer plan.
• Clear communication with finance stakeholders and cross-functional partners, including ownership of next steps and escalation.
• Comfort working without a mature playbook and improving the process for future customers.

Responsibilities

• Discover how customers create invoices, follow up on unpaid balances, match payments, handle exceptions, and update their accounting records.
• Choose a practical first workflow with the customer, then lead the plan from setup through first use, training, and repeat adoption.
• Align Controllers, AR operators, account teams, and technical partners on prerequisites, responsibilities, decisions, and timelines.
• Identify and resolve adoption blockers, and elevate payment-matching or accounting integration issues with clear evidence and context.
• Communicate customer progress and value in terms of time saved, visibility, and a more reliable invoice-to-cash process.
• Document customer learnings in reusable discovery, onboarding, and handoff practices.

Skills

Customer success

Onboarding

Implementation

Finance workflow

Cross-functional communication

Project planning

Tools

ERP integrations

Accounting software

Job description

Ramp is hiring a Customer Activation Manager for Ramp Accounts Receivable, which brings the work behind getting paid into one connected workflow. You will own the customer-facing implementation and adoption plan, partner with the broader account team and specialists as needed, and help build a clear playbook for future launches.

This role is a strong fit for a customer success or implementation professional who understands finance workflows and enjoys creating structure as a product grows.