Agent Success & Adoption Lead

Aptean; Alpharetta (GA); On-site; USD 90,000 - 130,000; Full time

Job summary

Aptean is seeking an Agent Success Manager to own the operational success of deployed AIaaS agents for the term subscriptions, bridging the customer, Account Executive, and Agent Engineering to ensure value while protecting scope.

You will triage issues via Appcentral, review change requests, track adoption and renewals in Salesforce, and translate complex tech topics into business-friendly updates, collaborating across teams in a fast-paced, casual environment.

Qualifications

• Experience supporting customers in technical environments.
• Familiarity with cloud-based platforms and subscription service models.
• Working knowledge of Salesforce.
• Ability to monitor renewals and retention and deal with customer requests

Responsibilities

• Field customer issues via our Ai-Native Platform Appcentral, triaging the Workspace Queue and diagnosing issue complexity.
• Review change requests against the customer's blueprint, routing to Agent Engineering or Sales as needed.
• Track adoption trends using usage data and identify expansion opportunities for the Account Executive.
• Monitor renewals via Salesforce and manage account offboarding when subscriptions end.
• Serve as operational liaison, translating technical issues into business-friendly updates.

Skills

Customer support

Cloud platforms

Salesforce

Renewals

Tools

Salesforce

Job description

Aptean is seeking an Agent Success Manager to own the operational success of deployed AIaaS agents for the term subscriptions, bridging the customer, Account Executive, and Agent Engineering to ensure value while protecting scope.

You will triage issues via Appcentral, review change requests, track adoption and renewals in Salesforce, and translate complex tech topics into business-friendly updates, collaborating across teams in a fast-paced, casual environment.