Senior AI-Driven Customer Success Manager

Salesforce; Denver (CO); On-site; USD 123,000 - 227,000; Full time

Job summary

Salesforce is seeking a Customer Success Senior Manager to drive adoption and value realization for enterprise AI deployments within the Agentforce ecosystem. You will collaborate with Salesforce teams and partners to ensure deep, operationalized use of contracted AI use cases and continuously optimize customer workflows.

You will lead governance, telemetry analysis, and ROI reporting while identifying opportunities to expand AI use cases and drive durable business outcomes across large-scale

Qualifications

• 6+ years of work experience in Customer Success, Professional Services, or Management Consulting focusing on adoption and change management for enterprise SaaS.
• Governance or Steering Committee participation in large-scale digital transformation projects.
• Analytical skills to interpret telemetry, usage data, and dashboards for actionable insights.
• Experience managing consumption-based accounts to drive utilization and value.
• Ability to present AI outcomes to senior stakeholders and translate them into business value.
• Understanding of AI concepts and how to translate agentic capabilities into business results.

Responsibilities

• Partner with customers to build and nurture their internal CoE and train Agent Champions.
• Monitor telemetry and performance data to identify frictions and optimize workflows.
• Coordinate with Salesforce teams and partners to ensure a unified customer experience.
• Manage the roadmap for contracted licenses and consumption credits to maximize value.
• Define and report measurable business impact and ROI for stakeholders.
• Identify opportunities for new AI use cases and expand customer deployments.
• Help remove adoption barriers related to data quality, governance, or processes.

Skills

CS experience 6+ yrs

CS/PS experience 3+ yrs

Governance experience

Analytical fluency

Consumption-based accounts

Strategic communication

AI fluency

Job description

Salesforce is seeking a Customer Success Senior Manager to drive adoption and value realization for enterprise AI deployments within the Agentforce ecosystem. You will collaborate with Salesforce teams and partners to ensure deep, operationalized use of contracted AI use cases and continuously optimize customer workflows.

You will lead governance, telemetry analysis, and ROI reporting while identifying opportunities to expand AI use cases and drive durable business outcomes across large-scale