AI-Driven Customer Success Leader

salesforce.com, inc.; Denver (CO); On-site; USD 123,000 - 227,000; Full time

Job summary

Salesforce is seeking a seasoned Customer Success professional to drive adoption of AI Agentforce solutions within enterprise clients in the US. You will partner with customers to govern AI usage, optimize workflows, and realize business outcomes across supply chain and financial services contexts.

Responsibilities include governance, telemetry analysis, ecosystem coordination with account executives, and leading KPI-driven initiatives to maximize license consumption and ROI for clients

Qualifications

• Analytical fluency: interpret telemetry, usage data and dashboards to derive insights.
• Governance experience: participate in or support governance frameworks for large digital transformations.
• Strategic communication: present AI outcomes to senior stakeholders and translate tech into business value.
• Consumption model: manage consumption-based accounts and drive utilization via value-based actions.
• AI fluency: understand AI/LLM concepts and translate capabilities into business results.
• Data-driven governance and telemetry: monitor agent performance and friction points to optimize workflows.

Responsibilities

• Support the Customer Center of Excellence by training Champion users and enabling autonomous iteration, governance, and scaling of the AI footprint.
• Monitor telemetry and success rates to identify friction and drive data-driven optimizations of customer workflows.
• Coordinate with Salesforce Account Executives, Professional Services, and Partners to ensure a unified customer experience.
• Drive roadmap and governance for contracted licenses and usage, focusing on high-impact processes.
• Define, track, and report on quantifiable business impact and ROI from AI deployments.
• Identify opportunities to deploy additional AI agents to solve business friction points and justify new use cases.
• Remove adoption barriers by addressing data quality, user resistance, or process misalignment.
• Serve as liaison between customers and Salesforce product/engineering teams to address real-world challenges.

Skills

Analytical fluency

Strategic communication

AI fluency

Governance experience

Data telemetry

Consumption model

Job description

Salesforce is seeking a seasoned Customer Success professional to drive adoption of AI Agentforce solutions within enterprise clients in the US. You will partner with customers to govern AI usage, optimize workflows, and realize business outcomes across supply chain and financial services contexts.

Responsibilities include governance, telemetry analysis, ecosystem coordination with account executives, and leading KPI-driven initiatives to maximize license consumption and ROI for clients