AI Agent Architect for Customer Success

Salesforce, Inc.; Bellevue (WA); On-site; USD 123,000 - 186,000; Full time

Benefits offered by this job

Office three days per week

Job summary

Salesforce is seeking an Agentforce Success Architect to drive outcomes for strategic customers by leveraging expertise in AI-driven agent design, orchestration, and automation. The role focuses on grounding AI agents in trusted data and aligning architecture with business value across sales, service, and marketing.

You will collaborate with cross-functional teams to optimize performance, design scalable solutions, and mentor peers, while working in a flexible office schedule.

Qualifications

• Demonstrated ability to analyze, design, and optimize business processes focusing on agent architecture and automation, with a focus on guiding customers through adoption and optimization of Agentforce

Responsibilities

• Be a trusted Agentforce subject-matter expert for the broader Success Architect organization, including how data foundations like Data360 support the success of AI agents
• Engage with our Signature and Strategic customers to evaluate and recommend optimization strategies for technical architecture, dev/ops, performance, and solution design specific to Agentforce
• Identify and evaluate capability gaps for standard product capability or identify creative Architect solutions through customization
• Facilitate and influence Executive stakeholders while aligning technology strategy to business value and ROI
• Run playbooks aligned with our Success Architect engagement catalog, tailored to the unique needs and opportunities of Agentforce customers
• Build strong relationships with both internal and external business partners, contributing to broader goals and growth
• Drive thought leadership through mentoring and knowledge sharing

Skills

Agent architecture

AI agent design

Data integration

Communication skills

Problem solving

Education

Bachelor's degree or equivalent experience

Tools

Python

Java

.Net

SQL

Job description

Salesforce is seeking an Agentforce Success Architect to drive outcomes for strategic customers by leveraging expertise in AI-driven agent design, orchestration, and automation. The role focuses on grounding AI agents in trusted data and aligning architecture with business value across sales, service, and marketing.

You will collaborate with cross-functional teams to optimize performance, design scalable solutions, and mentor peers, while working in a flexible office schedule.