Agent Experience Leader — In-Office, Danville CA

Compass, Inc.; Danville (CA); On-site; USD 44,000 - 47,000; Full time

Benefits offered by this job

Incentives (cash/equity/commissions)

Paid time off

Sick time

Parental leave

Recharge leave

Medical benefits

Tele-health

Dental benefits

Vision benefits

401(k)

FSAs

Commuter program

Life and disability insurance

Maven

Carrot fertility benefits

UrbanSitter

Employee Assistance Program

Pet insurance

Job summary

Compass, Inc. in Danville, CA is seeking an Agent Experience Manager to be the first point of contact for high-touch agents, guiding them through Compass tools and programs and coordinating marketing support.

The role is 100% in-office at 760 Camino Ramon, focusing on training, onboarding, and ongoing client success with Zendesk/Salesforce/Confluence experience encouraged. Strong communication, training, and problem-solving are essential, with opportunities to mentor teammates and contribute to

Qualifications

• 2-3 years of experience in customer service, training, office management, hospitality, or operations.
• Previous experience in real estate a plus
• Previous experience with live or remote training a plus
• Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) a plus
• Passion for supporting and serving agents trying to grow their businesses

Responsibilities

• Manage a portfolio of high-touch customers by serving as their day-to-day contact for questions and issues via phone calls, emails, Zendesk tickets, and in-person meetings.
• Promote the adoption of Compass technology and adjacent services by providing customers with 1:1 support, strategic recommendations, presenting at meetings, and conducting group training sessions.
• Provide essential marketing support by answering questions, creating collateral from templates, including listing presentations and postcards, and being the liaison to Marketing Advisors for more complex support requests.
• Partner with the Onboarding team on strategy and logistics for welcoming new customers to Compass.
• Support ongoing projects such as new office openings, national initiatives, and new Expansion/M&A activity.
• Work collaboratively with other team members and departments to champion questions and feedback on behalf of the agent.
• Serve as a mentor to Agent Experience Coordinator(s) and provide coverage for front desk services when needed.
• Be a culture carrier who inspires and empowers those around you with a positive and constructive approach to creating and implementing change

Skills

Customer service

Training

Office management

Hospitality

Operations

Tools

Zendesk

Salesforce

Confluence

Job description

Compass, Inc. in Danville, CA is seeking an Agent Experience Manager to be the first point of contact for high-touch agents, guiding them through Compass tools and programs and coordinating marketing support.

The role is 100% in-office at 760 Camino Ramon, focusing on training, onboarding, and ongoing client success with Zendesk/Salesforce/Confluence experience encouraged. Strong communication, training, and problem-solving are essential, with opportunities to mentor teammates and contribute to