Agent Experience Manager: Client Training & Onboarding

Compass; Walnut Creek (CA); On-site; USD 44,000 - 47,000; Full time

Benefits offered by this job

Medical, dental and vision benefits

401(k) plan

FSAs

Commuter program

Life and disability insurance

Pet insurance

Job summary

Compass in Walnut Creek, CA is hiring an Agent Experience Manager to be the first point of contact for new agents and act as their ongoing account manager. You will train on Compass tools, assist with marketing requests, and collaborate with onboarding and other teams to ensure a smooth start and ongoing success.

This role is in-office only and offers opportunities to support growth, improve client adoption, and work within a collaborative environment.

Qualifications

• 2-3 years of experience in customer service, training, office management, hospitality, or operations.
• Previous real estate experience is a plus.
• Experience with enterprise software training is a plus.

Responsibilities

• Serve as day-to-day contact for questions and issues via phone, email, Zendesk, and in-person meetings.
• Promote adoption of Compass technology with 1:1 support and group trainings.
• Provide marketing support by creating collateral from templates and coordinating with Marketing Advisors.
• Collaborate with Onboarding to ensure smooth first weeks for new clients.
• Support national initiatives and expansion/M&A activities.
• Mentor Agent Experience Coordinator(s) and cover front desk when needed.
• Be a culture carrier, encouraging positive change.

Skills

Customer service

Training

Office management

Hospitality

Operations

Tools

Zendesk

Salesforce

Confluence

Job description

Compass in Walnut Creek, CA is hiring an Agent Experience Manager to be the first point of contact for new agents and act as their ongoing account manager. You will train on Compass tools, assist with marketing requests, and collaborate with onboarding and other teams to ensure a smooth start and ongoing success.

This role is in-office only and offers opportunities to support growth, improve client adoption, and work within a collaborative environment.