Agent Experience Leader

Compass, Inc.; California; Hybrid; USD 44,000 - 47,000; Full time

Benefits offered by this job

Incentive programs

Paid vacation and holidays

Medical, dental, and vision benefits

401(k)

FSAs

Commuter program

Life and disability insurance

Maven fertility support

UrbanSitter caregiver network

Employee Assistance Program

Pet insurance

Job summary

Compass, Inc. is seeking an Agent Experience Manager in California to serve as the first point of contact for customers and manage their onboarding and ongoing success.

You will train users, answer questions, support marketing requests, and ensure a world-class agent experience across Compass tools and programs. You will collaborate with Onboarding, Marketing, and other teams to deliver strategic guidance, escalate issues, and mentor junior staff while fostering a positive culture and ongoing

Qualifications

• 2-3 years of experience in customer service, training, office management, hospitality, or operations.

Responsibilities

• Manage a portfolio of high-touch customers by serving as their day-to-day contact for questions and issues via phone calls, emails, Zendesk tickets, and in-person meetings.
• Promote the adoption of Compass technology and adjacent services by providing customers with 1:1 support, strategic recommendations, presenting at meetings, and conducting group training sessions.
• Provide essential marketing support by answering questions, creating collateral from templates, including listing presentations and postcards, and being the liaison to Marketing Advisors for more complex support requests.

Skills

Customer service

Training

Office management

Tools

Zendesk

Salesforce

Confluence

Job description

Compass, Inc. is seeking an Agent Experience Manager in California to serve as the first point of contact for customers and manage their onboarding and ongoing success.

You will train users, answer questions, support marketing requests, and ensure a world-class agent experience across Compass tools and programs. You will collaborate with Onboarding, Marketing, and other teams to deliver strategic guidance, escalate issues, and mentor junior staff while fostering a positive culture and ongoing