Agent Experience Lead - Real Estate Tech & Training

Compass, Inc.; Walnut Creek (CA); Hybride; USD 44 000 - 47 000; Plein temps

Avantages offerts par ce poste

Vacation & holidays

Health benefits

401(k) plan

FSAs

Commuter program

Life and disability insurance

Parental support

Employee Assistance Program

Pet insurance

Résumé du poste

Compass, Inc. in Walnut Creek, CA, is seeking an Agent Experience Manager to be the first contact for our high-touch customers and their ongoing account manager. You will train users on Compass tools, handle marketing requests, and ensure a world-class client experience from day one.

In-office role (1646 N. California Boulevard) with responsibilities spanning onboarding strategy, product adoption, collateral creation, and cross‑department collaboration.

Qualifications

• 2–3 years in customer service, training, office management, hospitality, or operations.
• Real estate experience is a plus.
• Live or remote training experience is a plus.
• Experience with enterprise tech (Zendesk, Salesforce, Confluence) is a plus.

Responsabilités

• Manage a portfolio of high-touch customers as their day-to-day contact via phone, email, Zendesk tickets, and in-person meetings.
• Provide 1:1 training and strategic recommendations to promote Compass technology adoption.
• Create collateral from templates for listings and marketing, coordinating with Marketing Advisors for complex requests.
• Partner with Onboarding to ensure smooth first weeks and months for new customers.
• Support ongoing projects like new office openings and national expansions/M&A activity.
• Collaborate with teams to advocate for agent questions and feedback.
• Mentor Agent Experience Coordinator(s) and cover front desk tasks when needed.
• Be a culture carrier, inspiring positive change and accountability.

Connaissances

Customer service

Training

Office management

Outils

Zendesk

Salesforce

Confluence

Description du poste

Compass, Inc. in Walnut Creek, CA, is seeking an Agent Experience Manager to be the first contact for our high-touch customers and their ongoing account manager. You will train users on Compass tools, handle marketing requests, and ensure a world-class client experience from day one.

In-office role (1646 N. California Boulevard) with responsibilities spanning onboarding strategy, product adoption, collateral creation, and cross‑department collaboration.