Agent Experience Lead - In-Office Training & Growth

Compass; Bethesda (MD); On-site; USD 39,000 - 43,000; Full time

Benefits offered by this job

401(k) plan

FSAs

Paid vacation

Parental leave

Sick time

Healthcare benefits

Commuter program

Life and disability insurance

Pet insurance

Job summary

Compass in Bethesda, MD is hiring an Agent Experience Manager to be the first point of contact for agents joining Compass. You will manage their onboarding, train on Compass tools, support marketing requests, and advocate for a world-class agent experience.

This role is 100% in-office at Chevy Chase, with responsibilities including account management, helping with office operations, and coordinating with onboarding, marketing, and facility teams.

Qualifications

• 2-3 years of experience in customer service, training, office management, hospitality, or operations.
• Previous experience in real estate is a plus.
• Previous experience with live or remote training is a plus.
• Previous experience working with enterprise technology (Zendesk, Salesforce, Confluence) is a plus.
• Passion for supporting and serving agents trying to grow their businesses.
• Ability to establish credibility with key agent decision-makers and influencers.
• Great listening skills, connects well with others, and is empathetic of the customer’s pain points.
• A passion for creating community within a space; you encourage in-office interaction, bonding and engagement.
• Strong problem-solving and analytical skills, allowing you to adapt and formulate solutions quickly.
• Skilled communicator with great interpersonal skills, ability to build and manage relationships.
• Meticulous attention to detail, highly organized.
• Strong creative writing skills and eye for design.
• Ability to work in the office during standard operating hours.
• Ability to lift up to 25 lbs

Responsibilities

• Serve as day-to-day contact for high-touch customers via phone, email, and in-person meetings.
• Promote adoption of Compass technology with 1:1 support and group training sessions.
• Provide marketing collateral from templates and liaise with marketing for complex requests.
• Partner with Onboarding team on strategy and logistics for welcoming new customers.
• Support office openings, national initiatives, and Expansion/M&A activity.
• Collaborate with teams to champion agent questions and feedback.
• Welcome guests, answer the office line, manage mail, maintain supplies, and assist with facility issues.

Skills

Customer service

Training

Office management

Hospitality

Operations

Empathy

Communication

Tools

Zendesk

Salesforce

Confluence

Job description

Compass in Bethesda, MD is hiring an Agent Experience Manager to be the first point of contact for agents joining Compass. You will manage their onboarding, train on Compass tools, support marketing requests, and advocate for a world-class agent experience.

This role is 100% in-office at Chevy Chase, with responsibilities including account management, helping with office operations, and coordinating with onboarding, marketing, and facility teams.