Agent Experience Manager - In-Office, High-Touch Training

Compass; Silver Spring (MD); On-site; USD 39,000 - 43,000; Full time

Benefits offered by this job

Bonus opportunities

Comprehensive benefits

Paid time off

Job summary

Compass is seeking an Agent Experience Manager to be the first point of contact for our agents and to serve as their account manager from day one. This is a 100% in-office role based in our Chevy Chase office at 5471 Wisconsin Ave, focusing on training, marketing support, and onboarding.

You will manage high-touch customer relationships via calls, emails, and in-person meetings, promote Compass technology, and assist with marketing collateral and strategic trainings.

Qualifications

• 2-3 years of experience in customer service, training, office management, hospitality, or operations.
• Previous live or remote training experience is a plus.
• Experience with enterprise technology platforms (Zendesk, Salesforce, Confluence) is beneficial.
• Passion for supporting and serving agents looking to grow their business.

Responsibilities

• Manage a portfolio of high-touch customers as day-to-day contact via phone, email, and in-person meetings.
• Promote adoption of Compass technology with 1:1 support, strategic recommendations, and group trainings.
• Provide marketing support, create collateral from templates, and liaise with marketing specialists.
• Partner with Onboarding on strategy and logistics for welcoming new customers.
• Support ongoing projects such as office openings, national initiatives, and expansion/M&A activity.
• Collaborate with other teams to champion agent questions and feedback.
• Serve as the face of the office by greeting guests, handling the office line, mail, and facilities needs.

Skills

Customer service

Training

Office management

Hospitality

Communication

Tools

Zendesk

Salesforce

Confluence

Job description

Compass is seeking an Agent Experience Manager to be the first point of contact for our agents and to serve as their account manager from day one. This is a 100% in-office role based in our Chevy Chase office at 5471 Wisconsin Ave, focusing on training, marketing support, and onboarding.

You will manage high-touch customer relationships via calls, emails, and in-person meetings, promote Compass technology, and assist with marketing collateral and strategic trainings.