Agent Experience Manager — In-Office Berkeley (Real Estate Tech)

Compass, Inc.; Berkeley (CA); On-site; USD 44,000 - 47,000; Full time

Benefits offered by this job

Bonuses and equity

Paid vacation

Medical, dental, vision benefits

401(k) plan

FSAs

Commuter program

Life and disability insurance

Pet insurance

Job summary

Compass, Inc. seeks an Agent Experience Manager in Berkeley to be the first point of contact for agents joining our platform. You will train users on Compass tools and programs, assist with marketing requests, and deliver a world-class customer experience day in and day out.

This 100% in-office role at 801 Delaware Street requires excellent communication, proactive problem solving, and a passion for building community among agents while supporting onboarding, expansion, and office initiatives.

Qualifications

• 2-3 years of experience in customer service, training, office management, hospitality, or operations.
• Previous experience in real estate a plus.
• Previous experience with live or remote training a plus.

Responsibilities

• Manage a portfolio of high-touch customers as their day-to-day contact for questions and issues via phone calls, emails, and in-person meetings.
• Promote the adoption of Compass technology by providing 1:1 support, strategic recommendations, and group training sessions.
• Provide marketing support by answering questions, creating collateral from templates including listing presentations and postcards, and liaising with marketing specialists.
• Partner with the Onboarding team on strategy and logistics for welcoming new customers to Compass.
• Support ongoing projects such as new office openings, national initiatives, and expansion/M&A activity.
• Work collaboratively with other team members and departments to champion questions and feedback on behalf of the agent.
• Serve as the face of the office by welcoming guests, answering the office phone line, managing mail distribution, and assisting with facilities issues.

Skills

Customer service

Training

Office management

Hospitality

Operations

Tools

Zendesk

Salesforce

Confluence

Job description

Compass, Inc. seeks an Agent Experience Manager in Berkeley to be the first point of contact for agents joining our platform. You will train users on Compass tools and programs, assist with marketing requests, and deliver a world-class customer experience day in and day out.

This 100% in-office role at 801 Delaware Street requires excellent communication, proactive problem solving, and a passion for building community among agents while supporting onboarding, expansion, and office initiatives.