Customer Service Representative

Ball Heating & Air Conditioning; Biloxi (MS); On-site; USD 20,664 - 24,796; Full time

Benefits offered by this job

Matching 401(k)

Health Insurance

Dental and Vision Insurance

Life and Disability Insurance

Paid Time Off

Ongoing Training and Development

Job summary

Ball Heating & Air Conditioning is seeking a full-time Customer Support representative in Biloxi, MS. Join a family-owned company that values its employees and offers benefits including health insurance, paid time off, and a matching 401(k).

The ideal candidate will have at least 1 year of customer support or call centre experience. Responsibilities include managing incoming customer calls, scheduling estimates, and building relationships for outstanding customer satisfaction.

Qualifications

• 1-5 years of call centre or customer support experience preferred.
• Valid driver’s license with clean motor vehicle record.
• Experience with MS Office products preferred.
• Experience with Service Titan preferred.

Responsibilities

• Manage incoming calls from customers.
• Schedule and manage customer estimates.
• Identify and assess customers’ needs to achieve full satisfaction of work provided.
• Manage customer and technician schedules.
• Renew and manage maintenance agreements.
• Build relationships with customers and provide top-level service and support.
• Maintain accurate and detailed records of customer needs, requests, and tasks performed.
• Appropriately handle and de-escalate customer complaints and concerns.

Skills

Call centre or customer support experience

Valid driver’s license

Experience with MS Office products

Experience with Service Titan

Job description

Overview

Looking to TRADE UP to a better opportunity? Ball Heating and Air Conditioning is looking for a self‑motivated individual with a positive attitude to join our growing and dedicated Customer Support team.

Why join our team:

We care for our employees' well‑being and structure our company so that our front‑line employees are rewarded appropriately for their hard work.

• Uncapped Pay Potential
• Medical, Prescription, Dental, Vision Insurance
• Disability and Term Life Insurance
• Matching 401(k)
• On‑going training & development and growth opportunities
• Paid Holidays
• Paid Time Off (PTO)

What you will do

• Manage incoming calls from customers
• Schedule and manage customer estimates
• Identify and assess customers’ needs to achieve full satisfaction of work provided
• Manage customer and technician schedules
• Renew and manage maintenance agreements
• Build relationships with customers and provide top‑level service and support
• Maintain accurate and detailed records of customer needs, requests, and tasks performed
• Appropriately handle and de‑escalate customer complaints and concerns

Who you are

• 1-5 years of call centre or customer support experience preferred
• Valid driver’s license with clean motor vehicle record
• Experience with MS Office products preferred
• Experience with Service Titan preferred

Who we are

We are a family‑owned and operated company with a small business feel but large business size, growth, and stability. We have hard‑working teams that are dedicated to the company’s continued success and are rewarded well for their contributions.

We prioritize our employees and welcome you to the family through on‑going training and unmatched rewards, like full benefits, and a matching 401(k).

We are an Equal Employment Opportunity Employer.

Job details

Job Type: Full‑time

Salary: $15.00-18.00 per hour

Benefits:

• Matching 401(k)
• Health Insurance
• Dental and Vision Insurance
• Life and Disability Insurance
• Paid Time Off
• Ongoing Training and Development

Location and commute

Can commute: Biloxi, MS (required)

Experience

Call Centre or Customer Support (1+ year required)