Customer Service Representative

Brown Heating & Cooling; Homewood (AL); On-site; USD 20,664 - 27,552; Full time

Benefits offered by this job

Uncapped Pay Potential

Medical, Prescription, Dental, Vision Insurance

Disability and Term Life Insurance

Matching 401(k)

Ongoing training & development

Paid Holidays

Paid Time Off (PTO)

Job summary

Brown Heating & Cooling in Homewood, Alabama is seeking a self-motivated individual for their Customer Support team. This full-time position includes managing calls, scheduling estimates, and ensuring customer satisfaction. Candidates should have call center or customer support experience, along with a valid driver's license.

The role offers uncapped pay potential and comprehensive benefits including medical, 401(k) matching, and ongoing training. If you are ready to join a family-owned company that values its employees, apply today!

Qualifications

• 1-5 years of call center or customer support experience preferred.
• Valid driver’s license with clean motor vehicle record.
• Experience with MS Office products preferred.
• Experience with Service Titan preferred.

Responsibilities

• Manage incoming calls from customers.
• Schedule and manage customer estimates.
• Identify and assess customers’ needs.
• Manage customer and technician schedules.
• Renew and manage maintenance agreements.
• Build relationships with customers.
• Maintain accurate records of customer interactions.
• Handle and de-escalate customer complaints.

Skills

Call Center Experience

Customer Support

MS Office

Service Titan

Job description

Overview

Looking to TRADE UP to a better opportunity? Brown Cooling, Heating, Plumbing, and Electrical is looking for a self-motivated individual with a positive attitude to join our growing and dedicated Customer Support team.

Why join our team:

We care for our employees' well-being and structure our company so that our front-line employees are rewarded appropriately for their hard work.

• Uncapped Pay Potential
• Medical, Prescription, Dental, Vision Insurance
• Disability and Term Life Insurance
• Matching 401(k)
• On-going training & development and growth opportunities
• Paid Holidays
• Paid Time Off (PTO)

What you will do:

• Manage incoming calls from customers
• Schedule and manage customer estimates
• Identify and assess customers’ needs to achieve full satisfaction of work provided
• Manage customer and technician schedules
• Renew and manage maintenance agreements
• Build relationships with customers and provide top-level service and support
• Maintain accurate and detailed records of customer needs, requests, and tasks performed
• Appropriately handle and de-escalate customer complaints and concerns

Who you are:

• 1-5 years of call center or customer support experience preferred
• Valid driver’s license with clean motor vehicle record
• Experience with MS Office products preferred
• Experience with Service Titan preferred

Who we are:

We are a family-owned and operated company with a small business feel but large business size, growth, and stability. We have hard-working teams that are dedicated to the company's continued success and are rewarded well for their contributions.

We prioritize our employees and welcome you to the family through on-going training and unmatched rewards, like full benefits, and a matching 401(k).

If this sounds like the perfect opportunity for you, don’t wait! Apply today!

We are an Equal Employment Opportunity Employer

Job Type: Full-time

Salary: $15-20 per hour

Benefits:

• Matching 401(k)
• Health Insurance
• Dental and Vision Insurance
• Life and Disability Insurance
• Paid Time Off
• Ongoing Training and Development

Ability to commute/relocate:

• Birmingham, AL: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Call Center or Customer Support (1+ year required)

Work Location: In person