Customer Service Representative

Yellowstone Local; Mandeville (LA); On-site; USD 21,000 - 28,000; Full time

Benefits offered by this job

Overtime opportunities

Training and development

Career advancement

Job summary

Yellowstone Local is seeking a detail-oriented customer service associate for One Hour Heating and Air Conditioning of New Orleans in Mandeville, LA. This full-time, 40-hour-per-week position offers an hourly wage between $15 and $20, with overtime possible.

You’ll support scheduling, dispatch, invoicing, and office operations while delivering friendly, professional service. Training provided; after training, a Tuesday through Saturday schedule is possible.

Qualifications

• Minimum of 2 years of customer service, customer support, call center, or administrative experience.
• Strong verbal and written communication skills.
• Experience scheduling appointments and managing customer interactions.
• Ability to multitask and stay organized in a fast-paced office environment.
• Proficiency with Microsoft Word, Excel, and standard office software.
• Accurate data entry and recordkeeping skills.
• Strong problem-solving and conflict-resolution abilities.
• Professional phone etiquette and customer service skills.
• Familiarity with dispatching, service scheduling, or home service industries is a plus.
• Willingness to work a Tuesday through Saturday schedule after training.
• High school diploma or GED required.

Responsibilities

• Answer inbound customer calls and provide professional, friendly assistance
• Schedule HVAC service appointments and sales consultations accurately and efficiently
• Support customers by answering questions related to services, scheduling, invoicing, and appointment status
• Make outbound calls for appointment confirmations, follow-up communication, and customer outreach
• Maintain accurate customer records and service information
• Assist with preventative maintenance scheduling and membership program renewals
• Coordinate with dispatchers and technicians to help ensure efficient daily operations
• Review service documentation for completeness and accuracy
• Help resolve customer concerns with professionalism and attention to detail
• Perform general administrative and office support tasks as needed
• Follow company procedures and maintain high standards of customer care

Skills

Customer service

Scheduling

Dispatch coordination

Office operations

Microsoft Word

Microsoft Excel

Data entry

Phone etiquette

Verbal communication

Education

High school diploma or GED

Tools

Microsoft Word

Microsoft Excel

Job description

Yellowstone Local is proud to represent One Hour Heating and Air Conditioning of New Orleans, an industry leader in HVAC services.

If you enjoy helping people, staying organized, and keeping operations running smoothly, this is an opportunity to build a rewarding career with a trusted home services company.

What's in it for You?

• Pay range of $15.00 - $20.00 per hour, based on experience

• Full-time position with a consistent 40-hour work week

• Overtime opportunities available based on business needs

• Ongoing training and professional development

• Supportive team environment with accessible leadership

• Career advancement opportunities within a growing company

• Stable, year-round employment in the HVAC industry

• Experience in customer service, scheduling, dispatch support, and office operations

Why You'll Love It Here

• Work with a company that prioritizes customer service, professionalism, and teamwork

• Be part of a collaborative environment where your contributions are valued

• Develop skills in customer relations, appointment scheduling, and service coordination

• Take on meaningful responsibilities that help support customers and field teams

• Gain exposure to multiple areas of the business and expand your professional experience

• Opportunity to move into a Tuesday through Saturday schedule after training is completed

Your New Role

• Answer inbound customer calls and provide professional, friendly assistance

• Schedule HVAC service appointments and sales consultations accurately and efficiently

• Support customers by answering questions related to services, scheduling, invoicing, and appointment status

• Make outbound calls for appointment confirmations, follow-up communication, and customer outreach

• Maintain accurate customer records and service information

• Assist with preventative maintenance scheduling and membership program renewals

• Coordinate with dispatchers and technicians to help ensure efficient daily operations

• Review service documentation for completeness and accuracy

• Help resolve customer concerns with professionalism and attention to detail

• Perform general administrative and office support tasks as needed

• Follow company procedures and maintain high standards of customer care

• Location: Mandeville, Louisiana

• Minimum of 2 years of customer service, customer support, call center, or administrative experience

• Strong verbal and written communication skills

• Experience scheduling appointments and managing customer interactions

• Ability to multitask and stay organized in a fast-paced office environment

• Proficiency with Microsoft Word, Excel, and standard office software

• Accurate data entry and recordkeeping skills

• Strong problem-solving and conflict-resolution abilities

• Professional phone etiquette and customer service skills

• Familiarity with dispatching, service scheduling, or home service industries is a plus

• Geographic knowledge of the local service area is preferred

• Willingness to work a Tuesday through Saturday schedule after training

• Flexibility to work additional hours when business needs require

• High school diploma or GED required

• Ability to remain seated for extended periods while using a computer and phone system

One Hour Heating and Air Conditioning of New Orleans is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment regardless of race, color, religion, gender, gender identity, sexual orientation, national origin, genetics, disability, age, or veteran status. #blue