Customer Service Representative (2nd Shift)

Air Comfort Solutions OKC; Moore (OK); On-site; USD 22,041 - 24,796; Full time

Benefits offered by this job

Medical, Prescription, Dental, Vision Insurance

Disability and Term Life Insurance

Matching 401(k)

Paid Holidays

Paid Time Off (PTO)

Job summary

Air Comfort Solutions OKC is hiring a Customer Service Representative in Moore, Oklahoma. Responsibilities include handling customer calls for quality checks, scheduling maintenance visits, and promoting services.

Applicants should have a high school diploma, 2+ years in a call center, and strong communication skills. The compensation ranges from $16.00 to $18.00 per hour, with full benefits including medical, dental, and a matching 401(k).

Qualifications

• 2+ years of proven success in a call center role.
• Inbound and outbound call experience.
• Comfortable selling services over the phone.
• Reliable and punctual attendance.

Responsibilities

• Call customers for quality checks.
• Schedule maintenance visits.
• Offer promotions to customers.
• Follow up on customer reviews.
• Provide general inbound customer service.

Skills

Exceptional communication/interpersonal skills

Ability to organize and manage multiple tasks accurately

Experience in a call center role

Fluent in English

Education

High School Diploma or GED Equivalent

Tools

Service Titan

Job description

Overview

Who We Are

We have hard-working teams that are dedicated to the company's continued success and are rewarded well for their contributions. We prioritize our employeesand welcome you to the family through on-going training and unmatched rewards, like full benefits and a matching 401(k). With no salary cap, your effortdeterminesyour paycheck!

What's It Like to Work Here

We'refun, quirky, ambitious, and driven! We love our team members and understand that you are the key ingredient to our success. When you grow, we grow. We believe personal and professional growth are equally as important as business growth andwe'llbe encouraging it at every step.

Who You Are

Our customer service representatives are the backbone of our team! Without you, wewouldn’thave any jobs for our technicians. You show a great amount of empathy while also being a problem solver. You love tohelp customers and leave them feeling confident that we will get them taken care of!

Essential Job Functions

• Call customers from prior day for quality check

• Call maintenance customers and schedule visits

• Call on customer list to offer promotions

• Follow up on reviews positive and negative

• General inbound customer service

Essential Job Requirements

To perform this job successfully, an individual must be able to adequately perform each essential duty. The requirements listed below are representative of the knowledge, skill, and/or abilityrequired. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Required Qualifications

• High School Diploma or GED Equivalent

• 2+ years of proven success ina call center role

• Inbound and outbound call volumeexperience

• Comfortablewith selling our services over the phone

• Exceptional communication/interpersonal skills

• Ability to exercise independent judgment and makeappropriate decisions

• Ability to organize and manage multiple tasks accurately

• Commitment to company values

• Basic computer skills

• Reliable & punctual attendance

• Fluent ability to speak, read, and write in the English language

Preferred Qualifications

• Service Titan experience

• HVAC, Plumbing, or Electrical experience

• Salesexperience

Compensation & Hours

• Pay: $16.00 - $18.00 /hr

• Monday - Friday

• Hours: 10am - 7pm or 11am - 8pm

• Saturday rotation during peak season

• Location: In Office

Benefits

• Medical, Prescription, Dental, Vision Insurance

• Disability and Term Life Insurance

• Matching 401(k)

• Paid Holidays

• Paid Time Off (PTO)

Candidates must successfully pass a drug test and background check.

If we sound like acompanyyou want a long-term career with, apply today!

We are an Equal Employment Opportunity Employer

Posted Min Pay Rate

USD $16.00/Hr.

Posted Max Pay Rate

USD $18.00/Hr.