Aerospace Customer Service Specialist II — Order & Support

Wesco Aircraft Hardware Corp.; Wichita (KS); On-site; USD 40,000 - 55,000; Full time

Benefits offered by this job

Competitive salary and benefits

401(k) plan with company match

Generous discount portal available to employees through Perkspot

8 paid holidays and 2 floating holidays

Up to 80 hours of vacation per year

2 weeks paid parental leave

Job summary

Wesco Aircraft Hardware Corp. is seeking a Customer Service Representative II in Wichita, Kansas. The role involves building customer relationships, providing support and high-quality service, and facilitating account administration.

Successful candidates will have strong Microsoft Office skills, experience in sales and customer service, and a passion for exceeding customer expectations. Benefits include competitive salary, paid holidays, and a 401(k) plan with company match.

Qualifications

• 1-3 years of combined Sales and Customer Service experience required, preferably within the aerospace industry.

Responsibilities

• Respond promptly to customer inquiries regarding order status and product availability.
• Investigate and resolve customer issues in alignment with company policies.
• Process, monitor, and release incoming orders for timely delivery.

Skills

Strong working knowledge of Microsoft Office (Excel, Word, PowerPoint)

Experience using Copilot or AI tools

Education

High School Diploma or GED

Job description

Wesco Aircraft Hardware Corp. is seeking a Customer Service Representative II in Wichita, Kansas. The role involves building customer relationships, providing support and high-quality service, and facilitating account administration.

Successful candidates will have strong Microsoft Office skills, experience in sales and customer service, and a passion for exceeding customer expectations. Benefits include competitive salary, paid holidays, and a 401(k) plan with company match.