Customer Experience & Warranty Coordinator

Donatech Corporation; Wichita (KS); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading service provider in Wichita, Kansas, is seeking a W2 employee for a customer service position. Responsibilities include account management, processing repair orders, and ensuring compliance with federal policies. Candidates must have strong communication skills and relevant experience. A high school diploma or equivalent with additional experience is required, along with U.S. Person status. Experience with SAP and MS Office is preferred. This role involves consistent physical tasks and written communication management.

Qualifications

• Must be a U.S. Person/Permanent Resident.
• Strong communication skills required for customer interactions.
• Previous experience in a customer-facing role is essential.

Responsibilities

• Manage customer service and account management tasks.
• Process customer repair orders and quotes.
• Coordinate documentation for compliance with policies.

Skills

Customer service skills

Written communication

Data management

SAP

MS Office skills

Education

HS Diploma or AA/AS degree with 4 years of experience

GED with 6 years of relevant experience

Tools

SAP

Job description

A leading service provider in Wichita, Kansas, is seeking a W2 employee for a customer service position. Responsibilities include account management, processing repair orders, and ensuring compliance with federal policies. Candidates must have strong communication skills and relevant experience. A high school diploma or equivalent with additional experience is required, along with U.S. Person status. Experience with SAP and MS Office is preferred. This role involves consistent physical tasks and written communication management.