Aerospace After-Sales Specialist & Order Liaison

AAA United States Inc; Grand Prairie (TX); On-site; USD 50,000 - 70,000; Full time

Job summary

A leading aerospace company located in Grand Prairie, TX is seeking a Customer Service Representative II. This role involves acting as the main liaison between customers and the company for after-sales support, including managing complex orders and ensuring customer satisfaction. Candidates must have a high school diploma and significant experience in logistics or customer support. Proficiency in SAP and strong skills in Microsoft Office are highly valued. Join a dynamic team dedicated to providing exceptional customer care.

Qualifications

• Minimum five years’ experience in logistics, technical, or customer support areas.
• Strong Microsoft Office or Google Workplace skills.
• Experience in SAP or other ERP systems.

Responsibilities

• Act as the liaison between customers and the company for after-sales support.
• Initiate and manage problem resolution for complex customer concerns.
• Provide customer quotations with high accuracy.

Skills

Problem Resolution

Customer Support

Data Analysis

Logistics Management

Communication

Education

High School Graduate or Equivalent

Associates Degree or Equivalent Experience

Tools

SAP

Salesforce

Microsoft Office

Job description

A leading aerospace company located in Grand Prairie, TX is seeking a Customer Service Representative II. This role involves acting as the main liaison between customers and the company for after-sales support, including managing complex orders and ensuring customer satisfaction. Candidates must have a high school diploma and significant experience in logistics or customer support. Proficiency in SAP and strong skills in Microsoft Office are highly valued. Join a dynamic team dedicated to providing exceptional customer care.