Aerospace Customer Service Specialist

Skills-Inc; Christopher (WA); On-site; USD 37,000 - 69,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Life insurance

AD&D

Paid time off

401(k)

Job summary

Skills Inc. in Auburn, WA, is seeking a Customer Service professional for the 1st shift. The role supports external customers, coordinates with shop staff, and helps resolve concerns to ensure satisfaction.

Ideal candidates have aerospace manufacturing experience, strong communication skills, and familiarity with ERP systems. The company offers a comprehensive benefits package and a 401(k) plan.

Qualifications

• Five (5) years of Aerospace Manufacturing experience.
• Proficiency with Microsoft Office.
• Excellent interpersonal and communication skills, team-oriented, and ability to deal with a wide variety of personalities and communication styles.
• Ability to define problems, collect data, establish facts, and draw valid conclusions.
• Experience using an ERP system (Visual strongly preferred).
• Ability to read and interpret Aerospace blue print documents.

Responsibilities

• Communicates with customers by phone or in person.
• Solicits sales of new or additional services.
• First person contact for customers’ questions concerning billing or service rendered.
• Refers complaints or concerns to designated departments for investigation.
• Reviews incoming P.O.S to assure pricing is correct for ecology, expedite, and per part price.
• Follow prescribed work rules and standard safety regulations at all times.
• Read and understand individual component drawings and complex assembly drawings.
• Follow continuous improvement to ensure highest quality, lowest costs, and on-time delivery.
• Maintains an efficient and high-quality work performance.
• Assists and trains others as needed.

Skills

Customer service

Phone communication

Microsoft Office

Communication

Education

High school Diploma/GED

Tools

ERP system (Visual)

Job description

Skills Inc. in Auburn, WA, is seeking a Customer Service professional for the 1st shift. The role supports external customers, coordinates with shop staff, and helps resolve concerns to ensure satisfaction.

Ideal candidates have aerospace manufacturing experience, strong communication skills, and familiarity with ERP systems. The company offers a comprehensive benefits package and a 401(k) plan.