Advanced In-Store Tech Repair Specialist

Best Buy; North Olmsted (OH); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement

Support for physical and mental well‑n

Job summary

Best Buy North Olmsted is seeking a Geek Squad Advanced Repair Technician (Agent) to diagnose, troubleshoot and repair computers and other devices. You’ll deliver outstanding customer experiences by listening to needs and guiding customers through solutions, both in-store and over the phone.

You’ll perform repairs, follow procedures, and collaborate with team members. A passion for technology and strong troubleshooting skills are essential, with a flexible schedule including holidays, nights and

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone.
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded.
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs.
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise.
• Maintain knowledge, skillsets and certifications through training courses.

Skills

Diagnosing devices

Troubleshooting

Customer service

Communication

Tools

Repair tools

Job description

Best Buy North Olmsted is seeking a Geek Squad Advanced Repair Technician (Agent) to diagnose, troubleshoot and repair computers and other devices. You’ll deliver outstanding customer experiences by listening to needs and guiding customers through solutions, both in-store and over the phone.

You’ll perform repairs, follow procedures, and collaborate with team members. A passion for technology and strong troubleshooting skills are essential, with a flexible schedule including holidays, nights and