Tech Support & Device Setup Specialist

Best Buy; Ocala (FL); On-site; USD 28,000 - 36,000; Full time

Benefits offered by this job

Competitive pay

Employee discount

Retirement resources

Well-being support

Job summary

Best Buy's Geek Squad Agent role in Ocala, FL offers hands-on technology support and customer service. You’ll diagnose issues, guide customers through setup, and collaborate with fellow agents to resolve more complex repairs.

Training and resources provided to assess needs, estimate steps, and propose repair or replacement options. Join a team that values tech enthusiasts, flexible scheduling, and ongoing learning through certified training courses, with opportunities to grow within a nationwide

Qualifications

• 3 months of experience in retail or customer service
• Ability to work a flexible schedule, including holidays, nights and weekends

Responsibilities

• Provide positive, timely service to customers during the check-in and checkout process
• Understand technology issues by asking questions, listening, taking detailed notes and providing accurate time estimates for next steps
• Help customers set up new devices and provide advice on whether to repair or replace old devices
• Monitor service queues and provide accurate status updates to customers
• Maintain knowledge and skillsets through certified training courses
• Clearly communicate and partner with fellow agents

Skills

Customer service

Retail experience

Communication

Problem solving

Tech-savvy

Job description

Best Buy's Geek Squad Agent role in Ocala, FL offers hands-on technology support and customer service. You’ll diagnose issues, guide customers through setup, and collaborate with fellow agents to resolve more complex repairs.

Training and resources provided to assess needs, estimate steps, and propose repair or replacement options. Join a team that values tech enthusiasts, flexible scheduling, and ongoing learning through certified training courses, with opportunities to grow within a nationwide