Tech Repair Specialist — Diagnostics & Customer Care

Best Buy; Greenwood (IN); On-site; USD 17,000 - 28,000; Part time

Benefits offered by this job

Competitive pay

Great employee discount

Retirement resources

Well-being support

Job summary

Best Buy’s Geek Squad Advanced Repair Technician (Agent) position in Greenwood, IN delivers hands-on technology support. You’ll diagnose, diagnose and repair devices, assist customers in-store and by phone, and document the repair process with teammates.

The role requires a customer-first approach, at least 6 months of experience diagnosing or fixing tech, and a willingness to work flexible hours including holidays, nights and weekends. Training and benefits support ongoing career development.

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products
• Experience actively using and learning about consumer electronics
• Ability to work a flexible schedule including holidays, nights and weekends

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise
• Maintain knowledge, skillsets and certifications through training courses

Skills

Diagnosing & repairing tech

Consumer electronics familiarity

Flexible schedule

Job description

Best Buy’s Geek Squad Advanced Repair Technician (Agent) position in Greenwood, IN delivers hands-on technology support. You’ll diagnose, diagnose and repair devices, assist customers in-store and by phone, and document the repair process with teammates.

The role requires a customer-first approach, at least 6 months of experience diagnosing or fixing tech, and a willingness to work flexible hours including holidays, nights and weekends. Training and benefits support ongoing career development.