Advanced Tech Repair Specialist - In-Store Diagnostics

Best Buy; Florida; On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement

Well-being support

Job summary

Best Buy in Davie, FL is seeking a Geek Squad Advanced Repair Technician (Agent) to repair computers and devices at the local store and deliver exceptional customer service. You will diagnose, troubleshoot and perform repairs while partnering with Geek Squad Agents to ensure precise solutions for customers.

You will build strong knowledge of products, follow procedures, and participate in ongoing training to keep certifications current.

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone.
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded.
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs.
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise.
• Maintain knowledge, skillsets and certifications through training courses.

Skills

Troubleshooting

Customer service

Phone support

Tools

Diagnostic tools

Job description

Best Buy in Davie, FL is seeking a Geek Squad Advanced Repair Technician (Agent) to repair computers and devices at the local store and deliver exceptional customer service. You will diagnose, troubleshoot and perform repairs while partnering with Geek Squad Agents to ensure precise solutions for customers.

You will build strong knowledge of products, follow procedures, and participate in ongoing training to keep certifications current.