Advanced Tech Repair Technician Diagnostics & Support

Talentify; Sanford (FL); On-site; USD 25,000 - 33,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Benefits and wellness

Job summary

Best Buy Sanford is seeking a Geek Squad Advanced Repair Technician (Agent) to diagnose, repair and support customers’ computers and devices in-store. You’ll provide excellent customer experiences by listening to needs and partnering with other Geek Squad Agents, performing repairs by troubleshooting and following Best Buy procedures.

You’ll handle diagnostics in-person and over the phone, maintain documentation of requests and repairs, and stay current with training to keep knowledge and

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise
• Maintain knowledge, skillsets and certifications through training courses

Skills

Diagnostics & Troubleshooting

Consumer Electronics

Flexible Schedule

Job description

Best Buy Sanford is seeking a Geek Squad Advanced Repair Technician (Agent) to diagnose, repair and support customers’ computers and devices in-store. You’ll provide excellent customer experiences by listening to needs and partnering with other Geek Squad Agents, performing repairs by troubleshooting and following Best Buy procedures.

You’ll handle diagnostics in-person and over the phone, maintain documentation of requests and repairs, and stay current with training to keep knowledge and