Advanced Device Repair Technician

Best Buy; Seekonk (MA); On-site; USD 40,000 - 54,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement ресур

Job summary

Best Buy is seeking a Geek Squad Advanced Repair Technician (Agent) to work at our local store to diagnose, troubleshoot and repair devices, providing technology support and helping customers maximize their tech investments.

You’ll collaborate with other Geek Squad Agents, maintain clear documentation, and stay current through training, while delivering exceptional customer experiences and flexible scheduling including holidays, nights, and weekends.

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone.
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded.
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs.
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise.
• Maintain knowledge, skillsets and certifications through training courses.

Skills

Tech repair experience

Job description

Best Buy is seeking a Geek Squad Advanced Repair Technician (Agent) to work at our local store to diagnose, troubleshoot and repair devices, providing technology support and helping customers maximize their tech investments.

You’ll collaborate with other Geek Squad Agents, maintain clear documentation, and stay current through training, while delivering exceptional customer experiences and flexible scheduling including holidays, nights, and weekends.