Advanced Tech Repair Specialist

Best Buy; Reynoldsburg (OH); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement

Mental and physical well-being support

Job summary

Best Buy’s Geek Squad is seeking an Advanced Repair Technician (Agent) at our Reynoldsburg store to diagnose, repair, and support customers' computers and devices. You will listen to needs, troubleshoot, and follow established procedures to deliver reliable tech solutions.

You’ll work with fellow Agents, maintain accurate repair records, and stay current with training and certifications. The role requires a flexible schedule, including evenings, weekends, and holidays, to meet customer demand.

Qualifications

• 6 months experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise
• Maintain knowledge, skillsets and certifications through training courses

Skills

6 months experience

Electronics familiarity

Flexible schedule

Job description

Best Buy’s Geek Squad is seeking an Advanced Repair Technician (Agent) at our Reynoldsburg store to diagnose, repair, and support customers' computers and devices. You will listen to needs, troubleshoot, and follow established procedures to deliver reliable tech solutions.

You’ll work with fellow Agents, maintain accurate repair records, and stay current with training and certifications. The role requires a flexible schedule, including evenings, weekends, and holidays, to meet customer demand.