In-Store Tech Repair & Support Pro

Best Buy; Columbus (IN); On-site; USD 22,000 - 30,000; Full time

Benefits offered by this job

Competitive pay

Great employee discount

Financial savings and retirement

Support for physical and mental well‑l

Job summary

Best Buy is seeking a Geek Squad Advanced Repair Technician (Agent) to work at our Columbus, IN store, providing technology support and repairing customers’ devices. You’ll listen to needs, collaborate with fellow Agents, and perform repairs by following our procedures to ensure high-quality outcomes.

You’ll diagnose, troubleshoot, and repair devices, communicating with customers in person and over the phone, while maintaining thorough documentation and timely follow-up on every case.

Qualifications

• 6 months of experience diagnosing, troubleshooting or repairing technology products.
• Experience actively using and learning about consumer electronics.
• Ability to work a flexible schedule including holidays, nights and weekends.

Responsibilities

• Perform diagnostic discoveries, make recommendations, repair devices and help customers both in-person and over the phone.
• Establish and maintain consistent rhythms for timely follow-up and ensure expectations are met or exceeded.
• Partner with other team members to maintain consistent and accurate documentation of customer requests and repairs.
• Ensure all repair tasks are completed in a timely manner and partner with leaders when issues arise.
• Maintain knowledge, skillsets and certifications through training courses.

Skills

Tech troubleshooting

Consumer electronics

Customer service

Job description

Best Buy is seeking a Geek Squad Advanced Repair Technician (Agent) to work at our Columbus, IN store, providing technology support and repairing customers’ devices. You’ll listen to needs, collaborate with fellow Agents, and perform repairs by following our procedures to ensure high-quality outcomes.

You’ll diagnose, troubleshoot, and repair devices, communicating with customers in person and over the phone, while maintaining thorough documentation and timely follow-up on every case.